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    FAQ (Frequently Asked Questions) About DEKO  
     

    Q1: Why choose DEKO?


    A1:DEKO specizlizes in the design and production of power tools.Our philosophy is to provide well-designed and cost-effective

    tools to customers all around the world. DEKO is Top Brands are top-rated stors on Aliexpress.When you're shopping at these stores,

    you're either directly buying from the brand itself or from an authorized reseller.



    Q2: Who will be afford the customs fee or VAT fee or other import in my country?


    A2:Usually the courier company will do the customs clearance, we will declare the product value depend on the product  on the invoice

    which you bought ,so that to avoid the customs fee/VAT/Duty fee for you, but if the parcel is stuck at the customs,you should contact

    us and give us your E-mail address and we will send you the invoice you can take the invoice to your customs carry the goods.

    All the internet stores do the same way. Please contact us freely if you need any detail or need any other value shown on the invoice.



    Q3: If the working voltage is for my country?

    ​A3: For DEKO ,our product can work with 100~240VAC  so it should work in the most countries of the world. 

    (Some products do not apply to Japan and the United States, so buyers pay attention to product descriptions,or you can contact us we will answer

    your questions.)



    Q3:If the plug works in my country?

    A3:We could provide you the Plug you want, just leave us a message that which plus do you want or We could Provide you a Converter Adapter

    Socket for free.



    Q4: What can not find my country in the choosing “shipment method” ?

    A4:The weight of whole package is above the 2KG  ( in addition to Dedicated delivery services)  ,so It can’t shipped by the normal Post office,Please contact us about your country freight fee before you buy this.




    Q5:Do we have quality assurance and certificates?

    A5:We have quality assurance and certificates and if you want it, you can contact us and give us your E-mail address we will send you.



    Q5:How long to ship to my country?

    A6:Pls view tracking and shippment.There are detailed instructions.Most countries which shipp from overseas warehouse delivery 7-15 days, some countries in remote areas may be longer.



    FEEDBACK

    Please Leave a 5 stars positive feedback ,You satisfaction is our motivation to move further,If you have any Problem ,please do not hesitate to contact us,give us the opportunity to resolve it ,we will serve you till you are satisfied.

     
     
    Service Center
       
       

    12

     
       
    Shipment Service  
       
    DEKO Official Store

     
       
    Overseas warehouse services  
       
    45  
       
    Country Local Express Destination Country/Area Estimated Delivery Time Add
    Russian Federation IML Express Main City About 7-20 working days  
    Remote City About 15-35 working days  
    SST Express Main City About 7-20 working days  
    Remote City About 15-35 working days  
    Spain Spain Express Spain About 1-7 working days  
    Portugal
    France
    Germany
    Italy
    Austria
    Luxembourg
    Netherlands
    Belgium
    United Kingdom
    Czech Republic
    Denmark
    Hungary
    Poland
    Slovenia
    Slovakia
    France France Express France About 1-7 working days  
    Brazil Correios Brazil About 5-35 working days  
    Ukraine IML Express Ukraine About 3-10 working days  
    United States Seller's Shipping Method United States About 3-10 working days  
             
    Tips: This shipment service is allowed to send single battery pack, and normally caused no custom duty, averag delivery time is fast.
       
    Dedicated delivery services  
       
    Destination Country Local Express Estimated Delivery Time Add
    Israel Exelot About 5-15 working days The tracking number will be updated in 5-10 or more days
    Korea EKC About 5-15 working days  
    Kazakhstan J-NET About 15-35 working days  
    Belarus CDEK About 15-35 working days The tracking information will be updated in 5-10 or more days
           
    Tips: This shipment service is allowed to send single battery pack, and normally caused no custom duty, averag delivery time is fast.
       
    Other shipment services  
     
    When you choice any Post Mail, we will make our own decision to ship it via one of below shipment approach.
     
    ePacket: good for some countries. The average delivery time is 15 ~ 35 days. But can't send cordless drills and any machine with battery pack.
     
    China Post Air Mail: for most of worldwide countries. But average delivery time is 15 ~ 60 days. And can only send general package.
     
    AliExpress Standard Shipping: good for most of worldwide countries. The average delivery time is 15 ~ 35 days. But can't send cordless drills and any machine with battery pack.
     
    4PX Post Union: good for European counries, the average delivery time is 10 ~ 35 days. Can send cordless drill but can't send single battery pack.
     
    Netherland Post: good for European counries, the average delivery time is 10 ~ 35 days. Can send cordless drill but can't send single battery pack.
     
    DHL: DHL is fast and will take around 3-7days for most countries, but it may cause custom duty. Buyers are responsible for customs taxes. 
     
    Tip : We normally declare the lower price on the invoice/bill to help avoid customs duty, but if you have any request about declaration, please leave us a message in the order before shipment. 
     
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